Global Quality Manager

Novaya delivers globally to our mattress assembly customers latex based components (cores, toppers and pillows). We produce latex (synthetic and natural) based components from production units in Europe (but expanding into Asia & Americas). All sales are B2B to mattress assembly companies, but a good knowledge of the retail market is required to anticipate trends and consumer behaviours. We are on a path to develop natural latex based sustainable and recyclable components and own our own recycling unit where we develop new products from post industrial and post consumer latex/foam flows.

The Global Quality Manager will be responsible for overseeing and coordinating quality assurance activities across multiple regions/factories and ensuring that products meet the standards of quality and compliance set at Group level. This role involves developing global quality strategies and standards, implementing quality management systems, and leading cross-functional teams to achieve quality objectives. The ideal candidate will have extensive experience in quality management, a deep understanding of international quality standards, and exceptional leadership and communication skills.

Key Responsibilities:

1. Quality Strategy Development and Implementation:
   
   • Develop and implement global quality assurance strategies and standards.
   • Align quality initiatives with business goals and regulatory requirements.
2. Quality Management Systems:
   
   • Oversee the development, implementation, and maintenance of quality management systems (QMS).
   • Ensure compliance with international quality standards (e.g., ISO 9001, ISO 13485, GMP).
3. Continuous Improvement:
   
   • Drive continuous improvement initiatives to enhance product quality and operational efficiency to be in line with the set Group Quality Standards per product type
   • Utilize lean manufacturing principles and Six Sigma methodologies to identify and eliminate quality issues.
4. Global Compliance and Auditing:
   
   • Ensure compliance with global regulatory requirements and standards.
   • Lead internal and external audits, and manage audit responses and corrective actions.
5. Cross-functional Leadership:
   
   • Lead and mentor a global team of quality professionals.
   • Collaborate with R&D, manufacturing, supply chain, and other departments to ensure quality objectives are met.
6. Supplier Quality Management:
   
   • Develop and manage global supplier quality assurance programs.
   • Conduct supplier audits and manage supplier performance metrics.
7. Customer Focus:
   
   • Address customer quality concerns and complaints in a timely and effective manner.
   • Work closely with customer service teams to enhance customer satisfaction and loyalty.
8. Risk Management:
   
   • Identify and mitigate quality-related risks throughout the product lifecycle.
   • Develop risk management plans and ensure they are integrated into the QMS.
9. Training and Development:
   
   • Develop and deliver quality training programs for employees at all levels.
   • Foster a culture of quality awareness and continuous improvement.

Qualifications:

• Education:
  
  • Bachelor’s degree in Engineering, Quality Management, or a related field. A Master’s degree is preferred.
• Experience:
  
  • Minimum of 10 years of experience in quality management, with at least 5 years in a global role.
  • Proven track record in developing and implementing quality management systems.
  • Experience in leading cross-functional and multicultural teams.
• Certifications:
  
  • Certified Quality Manager (CQM), Six Sigma Black Belt, or similar certifications are highly desirable.
• Skills:
  
  • Strong knowledge of international quality standards and regulations.
  • Excellent problem-solving and analytical skills.
  • Exceptional leadership and interpersonal skills.
  • Strong project management abilities.
  • Excellent verbal and written communication skills.
  • Proficiency in quality management software and tools.

Additional Requirements:

• Willingness to travel internationally as required.
• Ability to work in a fast-paced and dynamic global environment.
• Fluency in English and French; additional language skills are a plus